The siding and roofing contractor industry can be a large, scary place. Contractors can be a dime a dozen, with many of them creating their own business out of a van or a pickup truck. Trust us, you don’t want these small pop-up contractors, or large contractors that contract everything out to others!
Even if you don’t end up choosing Exteriors by Highmark for your next exterior improvement, we want to help you choose a certified and qualified company. Here are some tips to help you choose the right siding or roofing contractor for you.
(Looking for more helpful tips on your home’s siding? Check out our Ultimate Siding Guide.)
Question: Will your company be doing all of the work?
The company/contractor might just sub out another contractor who may sub out to another contractor… all at an inflated price. Ask the contractor straightout who will be doing the job. You don’t want to be passed along a line of contractors.
Question: Do they have a sale or discount?
This is most likely a gimmick, sorry! Some siding and roofing companies estimate the cost to be high and create fake deals/discounts to make the price seem like a great deal. This is a trick to make them stick out from their competitors, even though they could be offering a higher than normal price. If you don’t agree to this excessive price, you will most likely be hounded by them time and time again. This is not the proper way to do business. You should go to the company; they should not come to you.
Question: Do they have their own warranty?
Some siding and roofing contractors only offer the manufacturer’s warranty and a one year warranty. Don’t choose a company that goes with the bare minimum. We proudly stand behind our team and their excellent work by offering a five year labor warranty.
Question: What are the contractor’s certifications and licenses?
An exceptional roofing and siding company will have many certifications. Here are Highmark’s many certification and license #:
This is on the bottom of every page. This shows we are more than qualified to handle any exterior project. Look for these icons and certifications on other sites. Exteriors by Highmark is also a member of the Burnsville community and the Builders Association of Twin Cities.
Question: Is the company insured?
It is very important that the company is insured. You don’t want to be responsible for anything happening on your property. Make sure the name of the insurance is in your contract.
Question: Do they seem like they are pressuring you?
Many contractors only pay their salespeople commission. This results in a lot of unnecessary pressure for you to decide within the first contact if you will chose their services. Siding and roofing is a large investment and no one should be hurrying your decision.
Question: At first impression, how dedicated do they seem to customer service?
We believe you can tell the difference between a company that cares about their clients. The sales people you know might only talk to you until you sign the contract. Then, they are off to a new sale. That isn’t the case with Exteriors by Highmark. Our entire team cares that you get the results you want.
Now that you know the questions to ask a contractor, here is a complete list of what to look for in a roofing/siding contractor:
- BBB rating
- Certified installers for the top brands
- Who will be working for you
- Years in business